Customer Service | Sponsors Directory

Customer service is the provision of assistance and advice to customers by a company, either in person or remotely. It reflects the strategies and values of a firm and varies according to the industry. Good quality customer service is usually measured through customer retention and is dependent on employees who can adjust themselves to the personality of the customer. With the rise of AI-based chatbots, customer service is expected to become more efficient and productive. Customer service will play an increasingly important role in differentiating companies from their competitors and building strong relationships with customers.